Privacy Policy

1. Introduction

Rihil Express Pty. Ltd. ("Company," "we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our logistics services.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Information: Name, email address, phone number, mailing address, company name, and job title
• Shipment Information: Recipient details, package contents, weight, dimensions, and delivery addresses
• Payment Information: Credit card details, billing address, and transaction history
• Usage Data: IP address, browser type, pages visited, time spent on pages, and clickstream data
• Device Information: Device type, operating system, and device identifiers
• Cookies and Tracking: We use cookies to enhance your browsing experience

3. How We Use Your Information

We use your information for the following purposes:

• Providing and managing logistics and shipping services
• Processing orders and payments
• Communicating with you about your shipments and inquiries
• Improving our website and services
• Complying with legal and regulatory obligations
• Sending promotional emails and marketing materials (with your consent)
• Analyzing user behavior to enhance user experience
• Fraud prevention and security measures

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party contractors who assist in providing our services (payment processors, delivery partners, warehousing providers)
• Legal Compliance: Authorities when required by law or to protect our rights
• Business Partners: Partners with your consent for joint services
• Customs Authorities: International shipment documentation and compliance

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights

Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your data
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent

To exercise any of these rights, please contact us at privacy@rihilexpress.com.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, remember preferences, and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

9. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. For shipment-related data, we typically retain records for 7 years for compliance and audit purposes. Marketing data is retained until you unsubscribe.

10. International Data Transfers

As an international logistics company operating in Australia and Indonesia, your data may be transferred across borders. We ensure such transfers comply with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date and posting the revised policy on our website. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: